For complaints relating to buying and selling property.
Residential Estate Agency Sales
Sequence (UK) Limited
Cumbria House, 16-20 Hockliffe street
Leighton Buzzard
Bedfordshire
LU7 1GN
For
RESIDENTIAL SALES and LETTINGS
complaints - In the event that our company complaints procedure has been
exhausted and you still remain dissatisfied please contact:
The Property Ombudsman, Milford House, 43-55 Milford
Street, Salisbury, Wiltshire SP1 2BP
If your MORTGAGE SERVICES
complaint is not dealt with to your satisfaction or we do not issue
you with a Final Response within eight weeks, you may refer it to
the Financial Ombudsman Service.
The Financial Ombudsman Service provides a free and independent
service for consumers and can be contacted at:
The Financial Ombudsman Service
Exchange Tower, Harbour Exchange Square, London E14 9SR
Under EU regulation, from 15 February 2016, for products and
services bought online you have the right to refer any complaint
to
the Online Dispute Resolution platform (ODR)
who can put you in touch with the right body to help resolve
your complaint. The ODR will still refer you to the
Financial Ombudsman Service as the alternative dispute
resolution body. The Financial Ombudsman Service will refer you
back to our complaints process unless you’ve already been
through this. So you might prefer to go straight to the
Financial Ombudsman Service after you’ve been through our
complaints process. If you decide to use the ODR platform, when
you complete the form online please include the following e-mail
address as our contact point: customerrelations@sequencehome.co.uk