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What Our Customers Say
Feefo Reviews
James has been great, helped us from the very beginning and really Tailored the service to help us. Feels much more like he was working to help us get the best deal. Would very much recommend.
Excellent communication and service, really goes above and beyond to ensure clarity and understanding. James is an outstanding member of staff that has really helped us to understand the mortgage application and house buying process. no question too small or big for him to answer and has really supported us throughout. Highly recommend!
Very helpful, friendly and informative. Always at the end of the phone.
I cant fault the team, they have been so helpful from start to finish. They arranged everything from start to finish.
James has been absolutely fantastic throughout the whole process. He has been on hand whenever we have needed him, he's arranged the mortgage, insurance and answered any query we've had along the way (there's been a lot). He's never grumbled when we asked ridiculous questions and has always put us at ease. He doesn't use jargon and breaks things down to meet your level of understanding. We recommended a family member to use him as they're currently in the process of moving, which is proof of how good he has been.
We were listened to and what was important to us as a family was taken into consideration
James is a credit to the company and has made a stressful situation like buying a house much easier
The service provided was very helpful by Ryan Tite he was very thorough and kept in contact the whole time answering any questions I had.
Only downside I'd not being able to come into Billingham fave to face and the fact you don't work with every lender so I may have missed out on a better deal due to this.
Friendly & professional ..happy to have their help with the process..emma whites been fantastic with us being first time buyers and not understanding the process..
Superb service from all the Billingham team
We met with James to get an idea of our limits and ballpark prices, he is very personable and friendly, everything you want in someone who is dealing with such a big life event. Very easy to get hold of, clear when explaining things and so far this has been a wonderfully exciting experience!
Very friendly and helpful . It was easy to sort out what I needed . James explained things well and I was provided with a cup of tea each time I visited the Billingham Branch
From our first phone call Phil has always been there answering any question I've had no matter how small or silly. I'd had previous advisors who could not get me a mortgage but phil was able to secure me one specific to my needs. He explained everything fully and I cannot recommend enough
