Depending on your complaint type, please liaise with the relevant Complaints team, as listed below:

 

If you have a RESIDENTIAL SALES complaint (related to buying and selling a property)
EA Compliance Department
Compliance & Legal Services Department
Knight Partnership
Cumbria House
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
T:  01525 215410 
E:   complianceresidential@sequencehome.co.uk

 

If you have a Lettings complaint (relating to renting a property)
Knight Partnership (Sequence)
Customer Services Centre
1st Floor
907 Walsall Road
Great Barr
Birmingham
B42 1TN
T:  0121 357 3143
E:   lettingsadministration@sequencehome.co.uk

For general lettings enquiries contact
T: 01780 765 060 or 01233 620 633
E:   mailroom@knightpartnership.com or lettings@sequencehome.co.uk

 

For RESIDENTIAL and LETTINGS complaints; in the event that our complaints procedure has been exhausted and you still remain dissatisfied, you should note that our Alternative Dispute Resolution entity for both sales and lettings complaints is:
The Property Ombudsman
Milford House
45-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
T:  01722 333 306 
E:   admin@tpos.co.uk
W: www.tpos.co.uk

 

Complaints -  Mortgage Services
Customer Relations

Knight Partnership
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
T:  01525 244504
E:   customerrelations@sequencehome.co.uk

 

If your MORTGAGE SERVICES complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service provides a free and independent service for consumers, and can be contacted at:

The Financial Ombudsman Service, Exchange Tower, London E14 9SR   T: 0800 023 4567

Under EU regulation, from 15 February 2016, for products and services bought online you have the right to refer any complaint to the Online Dispute Resolution platform (ODR) who can put you in touch with the right body to help resolve your complaint.  The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you’ve already been through this. So you might prefer to go straight to the Financial Ombudsman Service after you’ve been through our complaints process. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point:  customerrelations@sequencehome.co.uk

Download relevant complaints leaflets here:
Residential
Lettings
Mortgages